Thank you all for your replies
have you opened a support ticket, other than a hard reset I don't know what else to recommend.
I have opened one right now
mmm .. odd one
for start leave the player on charge for a few hours before trying to access it or use it, get some charge into it
when you connect it to the PC does anything appear on the players screen.
on your computer is the player recognised in the DEVICE MANAGER or is it in the list for SAFELY DISCONNECT
oh, and do you have another USB cable you can try
We did linked it in charge for 4 hours, sorry i didn't specified it.
When we connect the device there is not any reaction from the it (the device)
When the player is plugged, nothing will appear in the Device Manager of Windows 7, and it is not listened in the list for Safely Disconnect..