I'd not take it personally. There'd be a huge amount of people that would try to do one over on MP4Nation to try and swindle something free or try to exaggerate things. It gives us good Nationites a bad name!
Well...i think the support should find out more information regarding the issue instead of saying such thing.
Does it mean that any client that send email regarding issue with the purchased item is considered as "swindle" or "try to get some free stuff" ?
We ( A81e users ) are a small community.
We should be helping each other solve issues !!! And not "shot" it down .
Don't get me wrong here...i want A81E to be popluar...but the support team really make me feel that "don't bother us after your purchase" kind of feeling.