New Onda VX797HD- Computer doesn't see it !!!!!!!! HELP

ericishere · **Joined:** Wed Jul 01, 2009 4:03 am **Posts:** 6

So I just got a new Onda VX797HD. When I plug in the usb to the computer--NOTHING. There was no CD or disk in the packaging.. HELP

maderin1 · **Joined:** Sun Sep 30, 2007 2:50 pm **Posts:** 20625

CD is not needed as no drivers are needed

have you opened and looked in MY COMPUTER as the player will appear as a drive (or 2 if it has sd slot)

ericishere · **Joined:** Wed Jul 01, 2009 4:03 am **Posts:** 6

I did and it isn't there. The screen shows the battery charging but nothing else. I have tried connecting it with the power on and off but to no avail. I have tried it on a Mac and on windows on the same Mac.

maderin1 · **Joined:** Sun Sep 30, 2007 2:50 pm **Posts:** 20625

MAC - ahhh well im out of my depth there i have not yet seen anyone using these players with that certain hardware in on a MAC nor windows on a MAC im afraid and i have never used MAC im afraid

do you have a full blow windows PC just to test on to make sure tha player and the USB cable are OK, do you have another USb cable at all to try?? and have you connected the player to a hub or direct to the USB on the main machine

ericishere · **Joined:** Wed Jul 01, 2009 4:03 am **Posts:** 6

No, I don't have another cable. The Mac is dual booted with Windows XP and it still doesn't show up.

Aurrian · **Joined:** Wed Jul 01, 2009 4:20 am **Posts:** 2

You could try briefly depressing the "reset" button on the left-hand side of player. Then try connecting. If that doesn't work - try disconnecting it - then restart windows - do the reset and try again.

ericishere · **Joined:** Wed Jul 01, 2009 4:03 am **Posts:** 6

Nope, Nothing. I tried another cable and the same thing. The battery graphic comes on showing charged and nothing else. I did the reset and still nothing. Doesn't show up anywhere as a drive or storage device. AWWWWWWWWWW.

Peremptor · **Posted:** Wed Jul 01, 2009 7:00 am

You need to get access to a regular windows pc, preferably one with XP.

I would think that the problem is for one reason or other this player isn't compatible with Macs or at least yours.

kcboy408 · **Joined:** Sat Jun 14, 2008 12:50 pm **Posts:** 171

Is the device turned ON before you plug it in?

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