You can refer to our Returns policy here:http://mp4nation.net/catalog/index.php? ... ippinginfo
As well as to the refund policy stated on our terms of condition that you agreed to at the time of checkout:http://mp4nation.net/catalog/index.php? ... conditions
We state everything on out site clearly, all buyers are expected to read what is there and we even make you confirm that you have read our Terms of Conditions as part of the checkout procedure.
There is obviously a cost of shipping, we just factor registered airmail shipping into our prices, which when factored in are still very low prices